Our Reviews
Ronald W|2025 Chevrolet Traverse
Confirmed Service Customer
5/12/2025
James did a great job getting me set up with a new vehicle and your service department does a great job getting me in with my limited schedule.
5/13/2025
Thanks so much for your kind words! We're happy James helped you into your new vehicle and that our service team could work around your schedule. Whether it's a sale or service—we've got your back, even on the busiest days!
CHEHALIS, WA
Margaret O|2022 Chevrolet Equinox
Confirmed Service Customer
5/21/2025
The work was completed on time, and the video explained every procedure that was done. Excellent service, as always.
5/23/2025
We're glad everything was completed quickly and to your satisfaction! We are always more than happy to assist you if anything else comes up. Have a wonderful day!
ROY, WA
William A|2023 Chevrolet Silverado 1500
Confirmed Service Customer
5/25/2025
Everyone is very friendly and helpful
5/27/2025
Hello, we really appreciate your feedback! We sincerely thank you for the positive review. We are happy to help!
YELM, WA
Montgomery B|2015 GMC 1500 Sierra
Confirmed Service Customer
5/25/2025
I like that they take a video and inspect the vehicle.
5/27/2025
Hello, we really appreciate your feedback! We sincerely thank you for the positive review. We are happy to help!
RAINIER, WA
Evan S|2019 Chevrolet Colorado
Confirmed Service Customer
5/26/2025
Wyatt does a good job, pretty much the only reason the experience was positive
5/28/2025
Hi there, thanks for highlighting some of our staff who helped make this such a great experience! We hope you have a great day!
YELM, WA
John B|2024 Chevrolet Equinox
Confirmed Service Customer
5/28/2025
Staff is always friendly, professional and thorough.
5/30/2025
Hello, we really appreciate your feedback! We sincerely thank you for the positive review. We are happy to help!
ROY, WA
Dee C|2023 Chevrolet Trailblazer
Confirmed Service Customer
5/28/2025
It has taken two attempts to find out why the check engine light keeps coming on with loss of power. Wyatt at the service desk has been there through every step, patient, gives updates frequently. And is very understanding when it comes to giving pricing and scheduling maintenance based on customer availability.
5/30/2025
Hi there, your satisfaction is our top priority. We do hope we can be of assistance in the future. Take care!
YELM, WA
Tracy F|2019 Chevrolet 3500HD Silverado
Confirmed Service Customer
5/30/2025
I came in for an oil change and tire rotation. The staff was very friendly and the service was great.
5/31/2025
We appreciate your positive review about your recent experience with us! Our team strives to deliver an excellent experience, and are glad you found this to be the case during your visit. If you have further needs or questions, please reach out!
EATONVILLE, WA
Stacy A|2023 Chevrolet Equinox
Confirmed Service Customer
6/12/2025
Efficient and thorough. In and out in under an hour.
6/13/2025
We’re thrilled to hear everything was completed quickly and to your satisfaction! It’s great to know we provided a positive experience. If there’s anything else we can help with, please don’t hesitate to reach out—we’re always happy to assist!
TACOMA, WA
Bradford G|2025 Chevrolet Trax
Confirmed Service Customer
5/9/2025
A great experience, very friendly people
5/9/2025
Hello, we're happy to hear you had such a positive experience with our team! If you have any further questions, please don't hesitate to reach out!
YELM, WA
Edwin S|2025 Chevrolet Equinox
Confirmed Sales Customer
5/12/2025
Best experience I’ve ever had in purchasing a new car
VIRGIL BOLTE
5/13/2025
Wow—“best experience ever” is high praise, and we’re honored to have earned it! Thank you for making your purchase with us—we hope your new car brings joy with every drive!
EATONVILLE, WA
Austin L|2014 Chevrolet 1500 Silverado
Confirmed Service Customer
5/27/2025
I had a fantastic experience getting my oil change done here. From start to finish, everything was smooth and professional. Jonathan was incredibly kind and helpful—he took the time to explain everything clearly and made sure I was comfortable with the service being performed. One thing that really stood out was the inspection video sent by the service staff. It was clear, informative, and gave me real peace of mind seeing exactly what was going on with my vehicle. It’s great to see that level of transparency and care. Highly recommend this place for anyone looking for honest, thorough, and friendly service. I’ll definitely be coming back!
5/28/2025
What an incredible review—thank you! Jonathan and the team will be thrilled to know their professionalism and transparency made such a great impression. We’re proud to offer a service you can trust, and we’ll be here to keep the bar just as high every time you return. Until next time, drive with confidence and peace of mind!
ROY, WA
Edwin S|2025 Chevrolet Equinox
Confirmed Service Customer
5/29/2025
I worked with Chris in Services. We worked very well together. He was very knowledgeable. Did everything I had asked and I was very impressed.
5/31/2025
Hello, we're happy to hear you had such a positive experience with our staff! We look forward to helping again in the future. Take care!
EATONVILLE, WA
Craig M|2024 Chevrolet Silverado 1500
Confirmed Service Customer
5/30/2025
Fast professional service friendly staff and a nice clean facility
5/31/2025
That’s the full package right there—speed, professionalism, friendliness, and cleanliness! We’re so glad it all hit the mark for you. Here’s to keeping it quick and comfortable every time you visit!
PUYALLUP, WA
Robert S|2021 Chevrolet 1500 Silverado
Confirmed Service Customer
6/18/2025
repair was done in a reasonable time frame
6/19/2025
Hi there! We’re thrilled to hear we met your expectations! Our team works hard to provide excellent service, and we’re so glad you had a positive experience. If you have any further questions or need assistance, feel free to reach out!
YELM, WA
Linda S|2015 GMC Canyon
Confirmed Service Customer
7/2/2025
When the service representative finally told me what was wrong, he told me that it would be another hour and a half to put my truck back together (after already waiting 4+ hours for a diagnosis) a few minutes later I took a phone call and noticed my truck was sitting in yhe parking lot. I asked a different service representative about this. Turns out my truck had been ready. Still took way to long to check out as I heard them ordering their lunch. Because of the warranty I have, I have to use this dealership other wise, i would not
7/3/2025
We would like to thank you for sharing this review. We appreciate your feedback as it helps us grow as a dealership. We will be sharing your comments with our team and we encourage you to contact us if you would like to further discuss your visit.
ROCHESTER, WA
Travis H|2025 Chevrolet Equinox
Confirmed Sales Customer
6/25/2025
Working with the guys at northwest Chevrolet has one again proven to be the best car buying experience I've ever had. I will not be buying from anywhere else. Amazing people to work with.
JAMES ANTON
6/26/2025
Thank you for your kind words! We truly appreciate your continued loyalty and are thrilled to hear that you've had a positive experience with our team. It's always a pleasure to assist you, and we look forward to serving you again in the future!
PUYALLUP, WA
David M|2025 Chevrolet Silverado EV
Confirmed Sales Customer
7/15/2025
Everyone was super helpful and answered even my dumbest questions.
RICHARD BARNETT
7/16/2025
No such thing as a dumb question here—we’re all about making sure you feel confident and cared for throughout the process, and your feedback shows us we’re keeping that promise with heart.
YELM, WA
Tomas V|2022 Chevrolet 1500 Silverado LTD
Confirmed Service Customer
7/23/2025
Chris made my experience great .
7/24/2025
Thank you for your kind words! We're so glad to hear our staff provided excellent service. We'll be sure to pass along your feedback, and we look forward to continuing to assist you with your vehicle needs!
OLYMPIA, WA
Jonathan N|2020 Chevrolet Equinox
Confirmed Service Customer
8/1/2025
I love the quality work from the service department.
8/2/2025
Thank you! We truly appreciate your kind words and are thrilled to hear that you had a great experience with us. We look forward to serving you again!
LAKEWOOD, WA
Mitch S|2022 Chevrolet 1500 Silverado
Confirmed Service Customer
8/1/2025
Jamie and her service team were so great to work with. They went above and beyond taking care of my issue.
8/2/2025
Thank you for your kind words! We’re thrilled that you had a positive experience with our team. Your satisfaction is important to us, and we look forward to serving you again in the future!
MAPLE VALLEY, WA
Allyn O|2025 Chevrolet Equinox
Confirmed Sales Customer
8/3/2025
Great place have bought 2 other cars from them. Will be back again next year when tumw for daughter to get a car. Liz the sales lady has been great and helped with all three cars. Mike from finance was also great. Will be back.
ELIZABETH BOSSINAS
8/5/2025
Congratulations on your new vehicle, Allyn! Our staff is committed to providing each of our clients with the best automotive experience! We look forward to helping again in the future. Best wishes, Northwest Chevrolet, LLC
PUYALLUP, WA
Joseph H|2025 Chevrolet Silverado 3500 HD
Confirmed Sales Customer
8/11/2025
Excellent service and salesmanship from JR Bolte.
VIRGIL BOLTE
8/12/2025
Hi there, thank you; we appreciate your feedback! We want to sincerely thank you for choosing Northwest Chevrolet, LLC and we hope to see you again soon!
YELM, WA
James S|2016 Chevrolet Equinox
Confirmed Service Customer
8/13/2025
I was treated very good the service was also super.
8/14/2025
Hello, thank you for sharing your positive experience! If you're ever in need of more help, please let us know!
YELM, WA
Gerald D|2024 Chevrolet Silverado 1500
Confirmed Service Customer
7/8/2025
Great services excellent dealership
7/9/2025
“Great services” and “excellent dealership” — now that’s a combo we’ll proudly own! Thanks for making our day with your kind feedback.
YELM, WA
Abner A|2021 Chevrolet 2500HD Silverado
Confirmed Service Customer
7/16/2025
Good
7/17/2025
Good is always a solid start—thanks for trusting us with your vehicle!
YELM, WA
Robert H|2017 Chevrolet 3500HD Silverado
Confirmed Service Customer
8/12/2025
the service is splendid
8/13/2025
Hello, thank you so much for your high star rating! We appreciate you taking the time to leave us this review. Have an amazing day!
ROY, WA
Steven D|2024 Chevrolet Silverado 3500 HD
Confirmed Service Customer
8/26/2025
Friendly responsive service
8/27/2025
Hello, we really appreciate your feedback! We sincerely thank you for the positive review. We are happy to help!
ORTING, WA
Christopher O|2024 Chevrolet Trax
Confirmed Service Customer
9/8/2025
Great people just not communicating about why no service video . Had to call dealer to get it.
9/9/2025
Thank you for taking the time to provide this feedback. Our customers are our greatest assets, and we value your business. Your feedback will be reviewed with our team and please don’t hesitate to call us if you’d like to discuss anything in greater detail.
SPANAWAY, WA
Brian L|2025 Chevrolet Colorado
Confirmed Sales Customer
9/9/2025
I have been coming to NW chevy for my last 5 vehicles. Liz bossinas is our go to every time we get a new car. It is nice to have a no pressure thorough sales person she goes above and beyond what's expected of her and I am very picky person . I will continue to use the Dinsmore group for referral and for buying anymore vehicles. Thank you and kudos To Ken Dinsmore for changing how to buy a car. I am a happy camper
ELIZABETH BOSSINAS
9/10/2025
Liz and Ken will be thrilled to know their dedication has made such a lasting impression. We love having repeat customers like you, and we’ll continue going above and beyond to make every purchase as stress-free and rewarding as the last. You truly make us proud!
ROY, WA
Jessica L|2024 Chevrolet Trax
Confirmed Service Customer
9/13/2025
Online scheduling was a bit confusing, but otherwise great experience.
9/14/2025
Hi there, thank you; we appreciate your feedback! We're glad to hear we delivered such a great experience. If there's anything further we can do for you, we are happy to help!
GRAHAM, WA
Evan S|2022 Chevrolet Colorado
Confirmed Service Customer
9/18/2025
Friendly, didn't break it, gave it back clean and uncrashed 10/10
9/19/2025
Thank you for the great feedback! We're glad to hear you had a positive experience and that everything met your expectations. We appreciate your trust and look forward to assisting you again in the future.
YELM, WA
Richard D|2003 Chevrolet Tahoe
Confirmed Service Customer
9/23/2025
Was great. Everything went well and Jonathan made it very easy to complete the necessary paperwork. I don't know who actually did the oil change, but thank you to all.
9/24/2025
We’re glad everything went smoothly and Jonathan made the paperwork easy! Our whole team appreciates your thanks, and we’ll be ready to provide the same seamless service whenever you return.
SPANAWAY, WA
Joseph K|2021 GMC 1500 Sierra
Confirmed Service Customer
8/18/2025
I've never a video of the the inspection before. That is very thorough and transparent which was nice. Keep up the good work service department.
8/19/2025
We're pleased to know we have been able to exceed your expectations and really help you out! We look forward to your next visit! Take care!
ROY, WA
George V|2021 Chevrolet Colorado
Confirmed Service Customer
9/8/2025
They make me feel that my vehicle is in good hands
9/9/2025
We’re grateful for your trust in us. Knowing you feel your vehicle is in good hands is the best compliment we could ask for, and we’ll keep working hard to make sure you always feel that same confidence with us.
PUYALLUP, WA
Marian C|2021 Chevrolet Colorado
Confirmed Service Customer
9/11/2025
Would've been nice if they were able to see under the truck to look at the muffler better. Now I have to make another appointment for a visual inspection.
9/12/2025
Thank you for the feedback. We appreciate hearing all comments so we can provide the best service to our customers. Please reach out to us if you have any questions or concerns. We look forward to serving you again.
ROCHESTER, WA
Corby B|2019 Chevrolet 1500 Silverado
Confirmed Service Customer
9/14/2025
I sat in a chair
9/15/2025
Hello, thank you so much for your high star rating! We appreciate you taking the time to leave us this review. Have an amazing day!
TACOMA, WA
Helen O|2021 Chevrolet 1500 Silverado
Confirmed Service Customer
9/18/2025
Everyone is friendly and asks if you need help or have been helped. I bought my car and feel I was sold the car honestly not just to get commission from but to get the best deal for my pockets too.
9/19/2025
Thank you for your kind words! We’re thrilled that you had a positive experience with our team. Your satisfaction is important to us, and we look forward to serving you again in the future!
YELM, WA
Jarren A|2020 Chevrolet 1500 Silverado
Confirmed Service Customer
10/15/2025
I went in for an oil change and check up and it went smoothly and quick
10/16/2025
Hi, we are very happy we could provide you with a positive experience! If you have any further questions, please give us a call. We're always happy to help!
SPANAWAY, WA
Dixie S|2021 Chevrolet Tahoe
Confirmed Service Customer
10/21/2025
I took my car in for a problem that involved a previous problem I had when I had my car about 8 months after I bought my car. I was on vacation and thought I had the same problem. But they explained it wasn't.
10/22/2025
Thank you! We always appreciate hearing from our clients, and we’re thrilled you had such a positive experience with us. If there’s anything else you need help with, don’t hesitate to reach out!
TENINO, WA
Tamara M|2025 Chevrolet Traverse
Confirmed Service Customer
10/24/2025
Love that they communicate well with me and also the inspection video
10/26/2025
We are truly dedicated to providing quality customer service in all areas of our dealership. Thank you for taking the time to notice those efforts and for leaving such an awesome review!
ROY, WA
Pamela H|2023 Chevrolet Equinox
Confirmed Service Customer
10/14/2025
Always kind and friendly. Service was done in a timely professional manner and the rest of the staff very helpful on answering any questions. James Anton helped me look at new Colorado. While i was waiting. He’s the best.
10/15/2025
We truly appreciate your kind words about our team’s professionalism and friendly service. James will be especially pleased to know he made your wait worthwhile—he has a knack for turning a quick look at a new Colorado into a great conversation that brightens the whole visit.
YELM, WA
Pamela B|2022 Chevrolet Equinox
Confirmed Service Customer
10/25/2025
Good service done in a timely manner
10/26/2025
We’re so glad to hear your service was completed promptly and to your satisfaction! Timely care and quality work are what we strive for every day. Here’s to keeping your vehicle—and your day—running smoothly!
YELM, WA
Jason G|2026 Chevrolet Silverado 2500 HD
Confirmed Sales Customer
10/28/2025
started my buying process online and it was very easy. The lady that was helping me completely went over what she needed to do and then passed me off to the in-house salesman when I came for my appointment and it was a. Absolute pleasure to work with him.
RICHARD BARNETT
10/29/2025
It’s wonderful that your online start and in-person appointment were seamless! Our team takes pride in making the handoff smooth and enjoyable, and we look forward to keeping every visit just as effortless.
CATHLAMET, WA
Kenneth D|2023 Chevrolet Silverado 1500
Confirmed Service Customer
11/2/2025
Polite and professional
11/3/2025
Polite and professional — that’s music to our ears! We truly appreciate you taking the time to share those kind words, and we’ll be ready to welcome you again with the same courteous care.
ROY, WA
Aaron B|2026 Chevrolet Colorado
Confirmed Sales Customer
11/6/2025
Blayne Karahuta and Michael were incredible to work with. They made my vehicle shopping experience enjoyable and made sure everything was taken care of
BLAYNE KARAHUTA
11/7/2025
Hi there, thanks for highlighting some of our staff who helped make this such a great experience! We hope you have a great day!
YELM, WA
Keith H|2014 GMC 2500HD Sierra
Confirmed Service Customer
11/7/2025
Great service department
11/8/2025
Hello, we really appreciate your feedback! We sincerely thank you for the positive review. We are happy to help!
YELM, WA
Earl T|2019 Chevrolet 2500HD Silverado
Confirmed Service Customer
11/15/2025
I was there for 2 plus hours for an oil change. Not cool
11/16/2025
It appears the impression you received during your recent visit to our dealership does not reflect our standards of customer service. We appreciate feedback like yours because it helps us identify the areas in which we need to improve as a business. If you would like to discuss this issue in more detail, please give us a call so we can work toward a resolution. Your satisfaction is of the utmost importance. Thank you.
TENINO, WA
Bryon T|2015 GMC 2500HD Sierra
Confirmed Service Customer
12/13/2025
Nice people wait time was a little long never received inspection video also unsure how thorough inspection I requested was
12/14/2025
Thank you for taking the time to provide this feedback. Our customers are our greatest assets, and we value your business. Your feedback will be reviewed with our team and please don’t hesitate to call us if you’d like to discuss anything in greater detail.
YELM, WA
Stephen S|2024 Chevrolet Silverado 1500
Confirmed Service Customer
10/26/2025
Easy appointment setup, drop-off, and pick-up. Videos of vehicle walk-around and inspections are always helpful.
10/27/2025
We're glad everything was completed quickly and to your satisfaction! We are always more than happy to assist you if anything else comes up. Have a wonderful day!
YELM, WA
Gary T|2021 Chevrolet Camaro
Confirmed Service Customer
11/1/2025
Very helpful and courteous. Went far beyond expected.
11/2/2025
Thank you for such kind feedback! Our team takes pride in going beyond expectations, so hearing that their helpfulness and courtesy stood out means a lot. We’ll continue to raise that bar of service—because exceeding expectations is where the real satisfaction begins.
OLYMPIA, WA
Richard M|2013 Chevrolet Cruze
Confirmed Service Customer
11/20/2025
Had to wait over the weekend to be told parts had to be ordered. The service was great but a little more communication would have been nice. I had to call to check on it and the person I was working with was off the first day. I had to call on the next business day.
11/21/2025
We would like to thank you for sharing this review. We appreciate your feedback as it helps us grow as a dealership. We will be sharing your comments with our team and we encourage you to contact us if you would like to further discuss your visit.
ROY, WA
John B|2024 Chevrolet Equinox
Confirmed Service Customer
12/1/2025
I so greatly appreciated that they were able to work my Equinox into the afternoon schedule. Everyone was kind and courteous and the inspection was completed effectively and efficiently. Thank you one and all for relieving my fears of any major damage done to our year old vehicle. NW Chevrolet Team is AMAZING!!!
12/2/2025
Hello, we're glad we could help! Our team strives to deliver an excellent experience, and we're happy to hear that was the case during your visit. If you have any further needs or questions, please don't hesitate to reach out!
ROY, WA
Harold O|2025 Chevrolet Colorado
Confirmed Service Customer
12/7/2025
I think that the communication there at the dealership needs a great deal of improvement.. I dropped my vehicle off there a little after 9 AM. And didn't get it back until just about 5:30 p.m. i feel an update on the work being done somewhere through the day wouldn't have been too unreasonable.. I tried on two different occasions to reach someone in the service department for an update without any success.And I left a message for someone to call me which I never received.
12/11/2025
Thank you for taking the time to provide this feedback. Our customers are our greatest assets, and we value your business. Your feedback will be reviewed with our team and please don’t hesitate to call us if you’d like to discuss anything in greater detail.
YELM, WA
John B|2015 Chevrolet 3500HD Silverado
Confirmed Service Customer
12/14/2025
The staff are always friendly & extremely knowledgeable.
12/15/2025
Hello, we really appreciate your feedback! We sincerely thank you for the positive review. We are happy to help!
ROY, WA
Tyler H|2023 Chevrolet Silverado 1500
Confirmed Service Customer
12/23/2025
Seamless and quick service
12/25/2025
We’re thrilled to hear everything was completed quickly and to your satisfaction! It’s great to know we provided a positive experience. If there’s anything else we can help with, please don’t hesitate to reach out—we’re always happy to assist!
YELM, WA
Mark V|2020 GMC 2500HD Sierra
Confirmed Service Customer
1/3/2026
Always a great experience working with this dealership.
1/4/2026
We truly appreciate your continued confidence in our dealership. Consistently providing a great experience is what we strive for every day. We’re glad to have you as part of our community.
PUYALLUP, WA
Edwin S|2025 Chevrolet Equinox
Confirmed Service Customer
1/10/2026
They lost my scheduled appointment, but they still took me in and completed the job that I needed done within an hour and a half. I appreciate that rather than them sending me back for another time.
EATONVILLE, WA
Steven D|2017 GMC Canyon
Confirmed Service Customer
1/15/2026
The communication from the service department is absent, once again after our car was stuck in service for 2 weeks we have to bring it back because it wasn’t fixed properly. We have benefit of doubt after the last horrible experience and after this time we certainly won’t be back and certainly won’t recommend this dealership to anyone to purchase from or get service at.
1/15/2026
We’re truly sorry to hear about your experience and understand how frustrating it is to be without your vehicle and then see a warning light return. We know how disruptive that can be, and we regret that this situation caused additional inconvenience and disappointment. Our team did make efforts to advocate on your behalf by opening a case related to the diesel particulate filter to explore possible support options. Unfortunately, those outcomes are not always within our control. We also acknowledge that the length of time in service and the level of communication did not meet expectations, and for that we sincerely apologize. Your feedback is being taken seriously and is being reviewed with our management team so we can improve our communication and follow-up moving forward. If you’re willing, we would appreciate the opportunity to speak with you directly and see if there is anything further we can do. Please contact me at your earliest convenience. Thank you for taking the time to share your feedback. Jamie Pruitt Service Manager 360.400.2438
EATONVILLE, WA
Martin B|2020 Chevrolet Tahoe
Confirmed Service Customer
12/29/2025
Speedy, kind and efficient. Jamie runs a good show.
12/30/2025
Your great feedback truly made our day! We appreciate you for letting others know about your experience! If you ever need anything in the future, please don't hesitate to let us know. Take care!
TACOMA, WA
Arthur S|2025 Chevrolet Silverado 1500
Confirmed Service Customer
1/1/2026
Friendly and helpful staff. Quality work.
1/2/2026
Hi there! We’re thrilled to hear we met your expectations! Our team works hard to provide excellent service, and we’re so glad you had a positive experience. If you have any further questions or need assistance, feel free to reach out!
ROY, WA