Our Reviews

I've never a video of the the inspection before. That is very thorough and transparent which was nice. Keep up the good work service department.

They make me feel that my vehicle is in good hands

I sat in a chair

Friendly, didn't break it, gave it back clean and uncrashed 10/10

Great place have bought 2 other cars from them. Will be back again next year when tumw for daughter to get a car. Liz the sales lady has been great and helped with all three cars. Mike from finance was also great. Will be back.

Excellent service and salesmanship from JR Bolte.

Everyone is friendly and asks if you need help or have been helped. I bought my car and feel I was sold the car honestly not just to get commission from but to get the best deal for my pockets too.

I love the quality work from the service department.

Jamie and her service team were so great to work with. They went above and beyond taking care of my issue.

I have been coming to NW chevy for my last 5 vehicles. Liz bossinas is our go to every time we get a new car. It is nice to have a no pressure thorough sales person she goes above and beyond what's expected of her and I am very picky person . I will continue to use the Dinsmore group for referral and for buying anymore vehicles. Thank you and kudos To Ken Dinsmore for changing how to buy a car. I am a happy camper

Would've been nice if they were able to see under the truck to look at the muffler better. Now I have to make another appointment for a visual inspection.

Good service done in a timely manner

Easy appointment setup, drop-off, and pick-up. Videos of vehicle walk-around and inspections are always helpful.

Nice people wait time was a little long never received inspection video also unsure how thorough inspection I requested was

Friendly and helpful staff. Quality work.

The communication from the service department is absent, once again after our car was stuck in service for 2 weeks we have to bring it back because it wasn’t fixed properly. We have benefit of doubt after the last horrible experience and after this time we certainly won’t be back and certainly won’t recommend this dealership to anyone to purchase from or get service at.

the service is splendid

started my buying process online and it was very easy. The lady that was helping me completely went over what she needed to do and then passed me off to the in-house salesman when I came for my appointment and it was a. Absolute pleasure to work with him.

Polite and professional

I was there for 2 plus hours for an oil change. Not cool

Seamless and quick service

The mechanic who performed my tire rotation did not inflate my tires to the manufacturer’s recommended pressure. All four tires were left at 30 PSI, even though the vehicle’s data plate specifies 35 PSI. When I called and informed my service advisor, Caitlin, she told me to bring the vehicle back in so they could top off the tires. I live 20 miles away, so returning solely for this issue was inconvenient. I asked whether I could instead receive a service credit, and she said she would check with the manager. I was then transferred to Jamie, who repeated that I would need to bring the vehicle back in. After explaining again that the distance made that impractical, I requested a $20 credit toward my next service. Jamie asked, “What kind of credit?” and ultimately offered only $10. At no point did she apologize for the oversight, and she laughed as we were ending the call. Overall, this was a disappointing customer service experience.

I so greatly appreciated that they were able to work my Equinox into the afternoon schedule. Everyone was kind and courteous and the inspection was completed effectively and efficiently. Thank you one and all for relieving my fears of any major damage done to our year old vehicle. NW Chevrolet Team is AMAZING!!!

The staff are always friendly & extremely knowledgeable.

They lost my scheduled appointment, but they still took me in and completed the job that I needed done within an hour and a half. I appreciate that rather than them sending me back for another time.

Informative of repairs being made and the process of getting the warranty repair completed in a timely manner even with back to back holidays. My wife’s Tahoe is fixed and we are happy with the service received

Kept up to date with repairs,

Things did not go as planned a one day job turned into 2 weeks

Always do a good job.

The service and communication I received was horrible, my truck was at your facility for 11 days with zero communication, when I finally went in I was told the problem could not be recreated. As soon as I drove off the lot the problem was there. There is more to distrust of your company as well.

Always kind and friendly. Service was done in a timely professional manner and the rest of the staff very helpful on answering any questions. James Anton helped me look at new Colorado. While i was waiting. He’s the best.

Great service department

Speedy, kind and efficient. Jamie runs a good show.

Good service. Really like the inspection videos.

I needed a oil change and was in a time crunch. I had about a hour and ten minutes, they had me out of there in about 40 minutes. I appreciate the quick and efficient service.

Great people just not communicating about why no service video . Had to call dealer to get it.

Online scheduling was a bit confusing, but otherwise great experience.

Was great. Everything went well and Jonathan made it very easy to complete the necessary paperwork. I don't know who actually did the oil change, but thank you to all.

Dealing with Hunter, Troy, Rick, and Mike was a positive experience. Appreciated all their help.

It’s always a good experience at this location

Overall great service and Wyatt was awesome. However, I have yet to receive the service video. I recvd the one from the walk around but no service video.

The sales person was very nice and helpful. However, we were on the lot wandering around for about 45 minutes before someone approached us to ask if we needed help.

I went in for an oil change and check up and it went smoothly and quick

Very helpful and courteous. Went far beyond expected.

Blayne Karahuta and Michael were incredible to work with. They made my vehicle shopping experience enjoyable and made sure everything was taken care of

Had to wait over the weekend to be told parts had to be ordered. The service was great but a little more communication would have been nice. I had to call to check on it and the person I was working with was off the first day. I had to call on the next business day.

The Service experience was great and handled, only a minor snag of not having the paperwork ready when we left. Waiting currently for the Paperwork to be mailed or E-mailed to me.

All was great except they forgot I have lifetime oil changes ..no worries.. was corrected before work was done . Everyone very nice to deal with.. and my car was ready in little over an hour rather than 2 they told me . Very happy!! Keep it up👍

Ryan is an excellent service advisor. I have a Camaro that is modified for the track and Ryan and the guys went the extra mile to tune the suspension for that purpose. It was my first time visiting Northwest Chevrolet and it will definitely not be my last. You earned a customer that will be back. Cheers!

I give 5 stars to your service writer. I would have for the mechanic and his timeliness till I found one of his tool on the cowel under my hood. Glad it did not fall in my motor.

Liz was so warm and helpful when we came in to look at a truck. We supposed to be there in the morning but we had a delay and couldn’t make it until 4:30 on a Saturday. She had the truck sitting right by the door rteady for us to take it for a test drive. She didn’t try to offer us a different car or truck or take forever showing us the one we wanted to see. She clearly valued our time which was hugely appreciated since we had our toddler with us. She also navigated the various discounts we qualified for with knowledge of the process and made sure we applied them to the purchase price. We left that evening owners of the truck we asked to see after a very smooth and no nonsense buying process. We would absolutely recommend Liz and Northwest Chevrolet.

Great customer service

Fast friendly service from a no pressure staff

We first had our truck in for its usual oil change; everything was FINE and was before I brought it into them. When leaving; The check engine light was on and instantly was in limp mode. It took the service deparment a while to check it out and report back that there was problems with the Turbo. (And we'd already been there for about 2 hrs before waiting for the oil change_and we HAD AN APPOINTMENT TOO) They wanted to do further checks and diagnose to verify a repair and cost. so they had to hunt down a shuttle driver to take my wife and I back home. They had to verify all the parts needed and report back to us on a total $$$$. We had to contact THEN over next several days _ (oh.. that next week because it was already a friday afternoon and i guess nothing gets worked on on like friday afternoon; Saturdays, Sundays OR Mondays). Then once we FINALLY gave then aproval we waited while they pulled the turbo, egr and exhaust manifold and they BROKE multitudes of bolts; then to add insult to injury they called me to tell me it'd be a whopping bunch more $$$ and they were charging ME for there much extra labor. I was LIVID as HELL!! and considered just selling it back to then and having then just give me money to pay off the loan and we walk away_ the repair cost was astronomically_ attrocious!! But when I finally calmed down and LOOKED at what was available and the price of a replacement truck or a new one_ The bill was substantially lower then the price I'd finally pay to replace that L5P dually. And while looking up prices and resail i found that my truck; even with a turbo and Studs needing repalced was STILL work about $40_45k (RETAIL). and they were offering me a flat $20k_ barely over what i still owed on the loan.i felt SOOO disrespected and belittled with thst tiny trade in value. It was an entire INSULT!!!!. _ i now i said i wanted to just pay off the loan but im not STUPID!!. I now how to extract how much my vehicle is worth in its correct condition. So we declined trade in and grudgingly agreed to have then continue with the repairs. Complications with there teams "work schedule" and there serious UTTER LACK of frequent updates on the progress as well as further parts thst had to be "ordered" left us extremely annoyed to the end of our witts. This isnt the first time we've dealt with NWC but definetely the longest stretch. A week became two_ and two became THREE WEEKS. before we FINALLY recieved the call that truck was completely finished! The truck runs great_ as it did before it went into them. I looked after getting it back and I did see lots of new shiny parts so they did for what I can tell do the work. There was zero issues that next weekend pulling our trailer, no codes no leaks, all fluids were good and all ran well. BUT there astranomical cost of repairs with there total insult to a trade_in and topped with there complete lack of keeping the customer informed frequently left a really retched taste in my mouth for them; furthermore_as I told my wife_ it'll be a COLD DAY IN HELL if I EVER let NWC EVER neer my truck again or I do ANY business With then for as LONG as I own ANY vehicle left in my lifetime. Im sorry NWC_ you totally SUCK. and you will NEVER get my business AGAIN. And i will tell my story to EVERYONE who remotely listens and I WILL post this exact review across every place I can on the Internet! our hugest issue was you to KEEP US ***INFORMED*** and you COULDNT EVEN DO THAT!!!!

Seven Bertoglio was an amazing salesman to work with. He was able to get us into the vehicle we were hoping for at an affordable price. The sale was smooth and easy. It was a great experience.

Friendly and knowledgeable staff. Clean and comfortable waiting area.

My experience with my service Northwest Chevrolet was great! They were fast and friendly!

I took my car in for a problem that involved a previous problem I had when I had my car about 8 months after I bought my car. I was on vacation and thought I had the same problem. But they explained it wasn't.

Always a great experience working with this dealership.

Work was done to my satisfaction, but the wait time was 2 hrs even after making an appointment.

Service was prompt and very well done, the video was very helpful and informative. Thank you very much

Great experience all around. Kristian was knowledgeable and friendly, and the financing process was very smooth.

My experience was amazing. I calked the dealership wondering about a certain Truck. Spoke with salesman Eli. He told me about the truck and then also about another truck. I then found a truck at a different dealership that I liked better and he helped facilitate a dealer trade. My husband and I came in that same night and signed paperwork then I came back the next day and picked up my new truck! Mike in finance was also amazing and he worked very hard to find us a great low rate even though we walked in with a pre approval from our credit union. I also had a trade in to deal with and was given a very fair price for it.

The problem was fixed under warranty and we totally appreciate that. The problem is we gained a door ding in the driver's door. The ding had a clean swipe over the fine layer of dust on the vehicle so it was noticed.

I was treated very good the service was also super.

Friendly responsive service

Love that they communicate well with me and also the inspection video

I think that the communication there at the dealership needs a great deal of improvement.. I dropped my vehicle off there a little after 9 AM. And didn't get it back until just about 5:30 p.m. i feel an update on the work being done somewhere through the day wouldn't have been too unreasonable.. I tried on two different occasions to reach someone in the service department for an update without any success.And I left a message for someone to call me which I never received.

excellent

Great job! Caitlin, the service advisor and Bret the technician were both friendly and professional. I'm sure I will be back!

Great

All of the sales and finance team were easy going and wonderful to work with.

Friendly quick and professional

Exterior trim part replaced. Done well and in timely fashion.

Awesome service! Easy scheduling and quick turn around! Great videos!

This was my first visit to Northwest after moving here. Ryan took the time to learn about me and my truck. We went through the entire service history and my long term plans for the truck. The service was done well and on time. Really appreciate the team.

Easy to schedule

Good

Courtesy is the reason I go there thanks for taking care of my new truck . See you on5,000 miles

I don’t have enough space to completely explain the poor service I received on two occasions

They.were not pushy but patient and respectful on my decision making process. It was a big deal for me to go from no car payments to a car payment. But they made it easy and they let the car speak for itself.

Service was good but the service tech left their ear buds in my truck down in the door.. I live in south hill Puyallup.. I was 7 miles out when they called.. asking if I seen them.. at first I didn’t.. then I noticed them..they asked if I could return them.. so I turned around .that was a lot of miles...they should’ve gave me a gas voucher .. not just “ the tech will be happy “

I got done what I went in to get done. the service was friendly and very helpful

Polite and respectful

Great service .

I always have great service at a Dinsmore Auto Group dealership. I would not buy another car anywhere else, nor would I have my vehicles serviced anywhere else

Great as always